Shipping & Delivery
This Shipping & Delivery Policy applies to all orders placed through www.maskiit.com. By placing an order, you agree to the terms outlined below.
Processing Times
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All orders are custom cut-to-order.
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Orders are typically processed and shipped within 1–2 business days after payment is received.
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During high-demand periods (holidays, promotions, product launches), processing may take an additional 1–3 business days.
Delivery Times
Estimated shipping times after dispatch:
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USA & Canada: 5–10 business days
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UK & EU: 5–10 business days
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Australia & New Zealand: 7–12 business days
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Rest of World: 7–15 business days
These are estimates only. Actual delivery times may vary depending on your location, local postal service, and customs clearance.
Shipping Methods
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Standard shipping uses local postal services (with or without tracking depending on region).
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In some cases, expedited or courier shipping may be available at checkout.
Customs, Duties & Taxes
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International orders may be subject to import duties, VAT, or customs fees upon arrival in your country.
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These charges are not included in the product price or shipping cost and are the customer’s responsibility.
Risk of Loss
All risk of loss or damage passes to the customer once the order leaves MaskIT’s facility.
We are not liable for delays or losses caused by postal services, customs, or other factors beyond our control.
Undelivered Orders
If your order does not arrive within the estimated delivery window:
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Confirm the address provided at checkout is correct.
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Check with your local postal office for attempted deliveries or held packages.
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If you still cannot locate your order, contact us at support@maskiit.com and we will work with you to arrange a re-shipment.
Refunds are not provided for delays or non-delivery outside of our control (customs, postal delays, or incorrect addresses).
Contact Us
For questions about shipping or delivery, please contact us at:
📩 support@maskiit.com